q00999's Privacy Policy

q00999 may collect the following types of information as needed to provide its services:

1.1 Information You Provide Directly

• Full name, date of birth, and information related to your national ID card or passport (for identity verification)
• Email address, mobile number, and residential address
• Financial transaction information such as required details related to bKash, Nagad, Rocket, or Upay accounts
• Username and password provided at the time of account creation
• Information provided when contacting us through the support service

1.2 Automatically Collected Information

• IP address, browser type and version, and operating system information
• Website access times, page view history, and navigation data
• Data collected through cookies and similar tracking technologies
• Device identifier information and network connection details
• Log information related to gaming activity, such as betting history and transaction records

1.3 Information Received from Third Parties

• Information received from identity verification services
• Transaction verification information from payment processors
• Information from fraud prevention services where applicable

q00999 uses collected information for the following legitimate purposes:

• Account Management: To complete registration, verify identity, and ensure secure login.
• Service Delivery: To carry out the processes required for gaming, betting, and financial transactions.
• Customer Support: To resolve your issues and provide assistance through 24/7 live chat.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To comply with applicable laws and regulations and to respond to requests from authorities.
• Responsible Gaming: To monitor users' gaming behavior and provide support when needed.
• Technical Improvement: To test, analyze, and improve the performance of the platform.
• Communication: To send important notices and updates related to our services.

q00999 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

3.1 Types of Cookies We Use

• Essential Cookies: Essential for the basic functionality of the website. Without these, the site will not work properly.
• Functional Cookies: To remember your preferences and settings, such as language selection.
• Analytics Cookies: To analyze site traffic and user behavior, which helps us improve our services.
• Security Cookies: For fraud detection and account protection.

3.2 Cookie Controls

You can reject or delete cookies through your browser settings. However, disabling essential cookies may cause some features of the site to stop working. Contact our support team for more information on managing cookies.

q00999 does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

• Service Providers: With payment processors (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical support providers who work on our behalf and are bound by strict confidentiality agreements.
• Legal Authorities: Information may be disclosed on the basis of court orders, legal processes, or valid requests from regulatory bodies.
• Security Requirements: To help prevent or investigate fraud, money laundering, or other illegal activities.
• Business Restructuring: In the event of a company merger, acquisition, or asset transfer, though the terms of this Policy will continue to apply in such cases.
• With Your Consent: Outside any of the circumstances above, information will only be shared with your explicit consent.

Any third-party service provider is required to process information according to our instructions and may not use your information for their own purposes.

q00999 uses industry-standard security technologies and practices to protect your personal information:

• SSL/TLS Encryption: All data transmission between your browser and our servers is protected with strong encryption.
• Secure Data Storage: Your information is stored in encrypted form on secure servers.
• Access Controls: Only authorized staff can access your information to a limited extent as required by their work.
• Security Monitoring: Our systems are monitored around the clock and suspicious activity is automatically detected.
• Staff Training: All our staff regularly receive training on privacy and data protection.
• Two-Factor Authentication: Two-factor authentication (2FA) is provided for added account security.

However, complete security on the internet cannot be guaranteed. We ask you to keep your password secure and to avoid logging in from unfamiliar devices.

q00999 does not retain your personal information beyond the period necessary. We consider the following factors when determining how long to retain information:

• Account information is retained throughout the entire period your account remains active.
• Financial transaction records are kept for the period specified by applicable laws and regulations.
• Even after an account is closed, certain information may be retained as required by law to meet legal obligations, resolve disputes, or prevent fraud.
• After the designated period, information is securely deleted or anonymized.

Contact our support team to find out how long specific types of information are retained.

You have the following rights regarding your personal information:

• Right of Access: The right to request what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (though this may not always be possible due to legal obligations).
• Right to Restrict Processing: The right to request that the use of your information be restricted in certain circumstances.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Portability: The right to receive your information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing of your information relies on your consent, the right to withdraw that consent at any time.

Contact our support team to exercise these rights. We will respond to your request within a reasonable time.

q00999 is a platform for adults and is operated for those aged 21 and above only. We do not knowingly collect information from minors.

• Age verification at the time of registration is mandatory.
• If we become aware that a user is under 21, their account will be closed immediately and the related information will be deleted.
• If a parent or guardian believes their child has been registered by mistake, please contact our support team immediately.

In some cases, your information may be processed or stored on servers outside Bangladesh. Whenever such a transfer occurs, we ensure that:

• Adequate data protection standards exist in the destination country or region.
• The receiving organization is bound by a data protection agreement meeting the standards of this Policy.
• No unnecessary information is transferred internationally.

q00999 reserves the right to update this Privacy Policy at any time. In the event of changes:

• The "Last Updated" date at the top of the Policy will be changed.
• You may be notified by email in the case of significant changes.
• Continuing to use the platform after changes are made will be considered acceptance of the updated Policy.
• We encourage you to visit this page regularly to stay informed about the latest Policy.

q00999 is committed to ensuring responsible gaming by analyzing users' gaming behavior. Information collected for this purpose is used solely for the protection of users.

• If unusual gaming patterns are detected, an offer of support may be made.
• Information related to self-exclusion or limit-setting at a user's request is stored securely.
• For more information on responsible gaming, visit our Responsible Gaming page.